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Managed Services
 What is Managed Services?
The practice of partnering with a qualified specialist for part of, or all, day-to-day network-related management activities. Managed services are adopted as a strategic method for improved effective and efficient operations. Planetconvergence has developed Sparkle, a managed services solution based on years of research, market study and customer feedbacks.
 What are the Benefits of Managed Services?
? Better Network Performance and Maximized Availability?Monitor and proactively manage network issues to optimize the performance of devices and services.

? Lower Cost of Ownership?Little to no investment in capital equipment, staffing and in-house operations for day-to-day network maintenance activities. OSS technology is owned and managed by Planetconvergence resulting in lower costs and less risks associated with managing OSS tools and NOC personnel.

? Rapid Implementation and Business Continuity?Seamless turn-up of network management services in as little as 30 days.

? Easy and Accurate Capacity Planning?View current network usage and available capacity of your network. This insight enables accurate and proactive planning for future network upgrades without interruption in service delivery or customer satisfaction.

? Access to Leading Operational Support Systems ?Benefit from advanced technologies without the costs of building a NOC or investment in development staff.

? Predictably Manage Costs?Eliminate hidden costs of buying and developing management tools with flat monthly fees that offer predictability. Make growth predictable with set costs for expansion.

? Optimize Technical Resources?Free up your technical team to focus on strategic technical initiatives and meet business goals with technology enhancements.
 
 How large do we have to be to consider using a Managed Services firm?
We provide services to companies of all sizes. Regardless of size, our clients usually see significant measurable benefits including reduced costs, better network availability, improved service to their clients and the opportunity to focus on their core business capabilities. A most important consideration is how ?mission critical? your systems are and how your business would be impacted by downtime. Managed services should not be dependent on the client initiating an outage report before action is taken to remediate and deliver an Incident Report. True ?managed services? assume the responsibility for proactive response, action, notification, and follow-up, including a detailed and candid Incident report, when appropriate.
 
 Why should I choose Planetconvergence for Managed Services?
? Most competitive pricing in the industry

? Comprehensive,a state-of-the-art management solutions

? Small and medium sized businesses customer-focused processes with 24-hour live support and online portal.

? Ability to manage mixed IP, legacy and wide range of device environments

? QOS enabled secure connections .

? Fast turn up. Average set up time is 30 days.

? Highly qualified engineering experts at all levels?Level I response engineers resolve 87% of network incidents

? Dedicated resources for system administration , planning, deployment and development.
 
 What kinds of custom monitoring solutions do you have that will work with my systems and devices?
We have wide range of advance applications that constantly monitors and manges our customers systems and devices .Our Proactive alert and troubleshooting process keep our customers always satisfied.
 
Sparkle
 What is Sparkle?
Sparkle, from Planetconvergence, is the state-of-the-art Hosted Unified Communications solutions for your Business Providing Next Generation Telephony through voice and video enabled converged networks. It is specially designed and tested in our Lab environments to meet our customer needs.
 
 What is the Sparkle product for Small business?
Sparkle Standard specially designed for small business solution which will have many features like enterprise customers but with limited usage. Sparkle Standard Best suits for 5-25 users.
 
 What is the Sparkle product for Medium business?
Sparkle Medium specially designed for medium range business of 25-75 users , but with some more additional features compared to small business.
 
 What is Sparkle product for Enterprise Business ?
Sparkle Premium Specially designed for Enterprise business of 75-150 users. Higher end features like Mobility , Roaming Users, with higher level of Redundancy.
 
Disaster Recovery Services
 What is Disaster Recovery Services ?
It a special service which is used by Sparkle Product to provide high availability which can recover the settings and configurations at any point of time.
 
 How it benefits Customer ?
Faster Recovery option ensure customer configuration are not lost and their business continuity are maintained within seconds of interruptions.
 
 What is the Disaster Recovery in Sparkle?
Planetconvergence data-centre Infrastructure is built with redundant servers with same configuration running as backup , so if any unfortunate event occurs the back up server will come up and provide business continuity to customer.
 
Private Broadband
 What access speeds are available?
Private Broasdband is available at 256 Kbps, 512 Kbps and 1 Mbps.
 
 What are the features of Private Broadband?
? QOS enabled.

? Recommended for business-users only

? A range of fast access speeds

? A selection of usage plans to suit all business requirements

? Static IP addressing as standard
 
 How QOS enabled Private Broadband works?
QoS is the ability to guarantee that an IP packet be sent from source to destination within a given time. QoS enables the network to deliver a differentiated service to certain traffic classes. Hence, by using this we can prioritize voice and video packets in mission critical environments.
 
 Why should I go for QOS enabled Private Broadband?
Companies who have tried to deliver VoIP between their sites using standard broadband and IPSec VPN's have quickly come to understand the reasons for requiring a QoS enabled network, as the voice quality they experienced in not acceptable for today's business user no matter what the cost savings maybe.
 
Unified Communications
 What is Unified Communications?
It is Simplified Single Communication solution which integrates messaging, conferencing, and information sharing from many different devices to a single point of control.
 
 How Unified Communications Benefit the Customer?
? Reduce Time consumption since UC integrate many in one solution

? Reduced cost of management and control requirements.

? Boon for users who frequently Roaming to their branches by use of Number portability and many more.

? Conferencing and collaboration features with Document sharing reduce the need for travelling

? Best for Call centre like environment where they need to handle many calls at time by pleasing them with IVR automated features.
 
 What are all business application can be integrated ?
It can be integrated with Advanced business applications like Microsoft CRM, ERP, Customer owned Portal etc.. based on customer requirement.
 
 How it increases Customer Productivity ?
? Enables customer to contact their client at Right time to reach ?Presence

? An user can be accessed by means of many means of communications like Chat, IM , Voicemail ,Email , Phone , Mobile etc?

? It minimizes human error which results in faster communication.
 
 How Voicemail Feature is special in Sparkle?
Users can access their voicemail from their Email itself . Here we will forward the Voicemail for an user as an attachement to their Email, that allows them to access voicemail from anywhere. It is given as Add-on features with special subscription.
 
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