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Refund and Cancellation Policy


1 . Refund of any payment or cancelled Payments back to customer will take minimum of 15 (fifteen) working days

2 . Cancellation of service or product must adhered to the rules defined in Terms and conditions

3 . In case of any incorrect or misdirected payment, we shall take reasonable measures to assist you with tracing and recovering such payments.

4 . Refund or cancellation fee will be charged back to the customer, if we incured in any such fee from our PaymentGateway provider

5 . DID/DDI/Product subscription cancellation must be submitted (by email) before 1st of any month.

6 . Cancellation request sumbitted on or after 1st will incur one more month rental charge.

7 . Cancellation Request for any services will be accepted only in our Business hours between Monday to Friday,Request recieved after business hour will be

processed only on next working day

8 . Any Customer or Indivdual must make sure that they recieve acknowlegement Email for cancellation from PlanetConvergence .

9 . Refund will not be applicable If

(9.1) Due to UnAuthroized login/Security Compromised from Customer end and customer failed to inform us within 48hours of transaction

(9.2) Errored payment due to invalid data provided by any Customer or Indivdual negligence (If our Payment Gateway provider rejected the Refund request)

(9.3) In-accurate transaction details provided by any Customer or Indivudal while submitting the Credit/Debit/Bank details to our payment gateway provider.

(9.4) Customer Failed to inform us about the, incorrectly executed transaction of our paymentgateway providers within 6 Months of the transaction

(9.5) Any customer or idividual violating the terms and conditions (Refer "Terms and Conditions" )

(9.6)Any Customer violating the minimum requirement of cancellation duration

Refund and Cancellation updated on January 2012
 
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