Hosted IP Telephony - Support Services
Sparkle Hosted IP Telephony Solution ensures reliable service delivery along with high-quality customer support. The Support Service guarantees to rectify all the issues that may occur in the day to day telephony system operations. The secure and robust data center where Hosted IP Telephony platforms and other solutions are hosted is fully managed 24x7x365 by our experienced engineers and technicians.
Customer Networks powered by Sparkle are serviced by remote monitoring and fault resolution from our Network Operations Center (NOC). We support and maintain all applications and equipment in accordance with defined service level agreements (SLAs). Sparkle’s support service also ensures that the customers are being informed regularly of the resolution process progress while trying to resolve the problems as quickly as possible. Our experts continually audit your network, identify the issues early, diagnose, and resolve them before they cause business impact. With deep expertise in IP Telephony and Hosted Solutions, we deliver managed and hosted services that are unique in the telecommunications industry.
Existing customers can open a trouble ticket by logging into the portal
Business impacting issues please call our support hotline @ 0207 101 1775