PLANET CONVERGENCE

Planet Convergence | Powering IP Communications

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DID is also known as Direct Inward Dialing. Internal VOIP numbers or Account numbers cannot be called from the PSTN telephones (eg. Mobile or landline numbers). Using a DID you can get connected from anywhere in the world. Whoever wants to reach you through a mobile or landline number will dial this DID number. This number will serve as calling number and will be visible for your customer or any outside person. There are different types of DDI which will suits to different customer needs

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  • UK (Local DDI)
  • UK Toll Free
  • US and US Toll Free
  • FAX DDI
  • International DID

[/rt_list_style][vc_custom_heading text=”Additional Channels” font_container=”tag:h2|font_size:36px|text_align:left” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1548738615336{margin-top: -5px !important;margin-bottom: 15px !important;}”][vc_column_text css=”.vc_custom_1548738640269{margin-top: 0px !important;margin-bottom: 30px !important;}”]

In order to increase the inbound capacity of your DIDs, you can buy additional voice channels (flexible or dedicated) and assign your DIDs to the channels. These additional channels allow you to receive a higher number of simultaneous calls on specified DIDs. As an example a small call center company purchasing three DID’s and subscribing fifteen channels (On an assumption of not more than fifteen connections summing up both incoming and outgoing call connections)

[/vc_column_text][vc_custom_heading text=”Virtual DID” font_container=”tag:h2|font_size:36px|text_align:left” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1548738658060{margin-top: -5px !important;margin-bottom: 15px !important;}”][vc_column_text css=”.vc_custom_1548738691461{margin-top: 0px !important;margin-bottom: 30px !important;}”]

You can Stay Close to your Customers, business partners, family and friends having a local DID number in their location. Forward and receive the calls wherever you want, in your office, home, or mobile, anywhere in the world.

All incoming phone calls to Virtual DID number forwarded to any other city phone number, mobile phone number or via internet on VoIP phone, specified by the client. You no need to provide your actual Mobile number since the person who calls you know only the DID number. This will also let you to utilize many features like Time of day setting, Incoming Call Control, Follow Me and so on…

[/vc_column_text][vc_custom_heading text=”Toll Free DID” font_container=”tag:h2|font_size:36px|text_align:left” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1548738711883{margin-top: -5px !important;margin-bottom: 15px !important;}”][vc_column_text css=”.vc_custom_1548738731874{margin-top: 0px !important;margin-bottom: 30px !important;}”]

Toll-free numbers allow callers to reach businesses and/or individuals without being charged for the call. The charge for using a toll-free number is paid by the called party (the toll-free subscriber) instead of the calling party. Toll-free numbers can be dialed directly to your business or personal telephone line.

[/vc_column_text][vc_custom_heading text=”Fax DID” font_container=”tag:h2|font_size:36px|text_align:left” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1548738762979{margin-top: -5px !important;margin-bottom: 15px !important;}”][vc_column_text css=”.vc_custom_1548738787547{margin-top: 0px !important;margin-bottom: 30px !important;}”]

When the outside person sends a FAX to the Fax DID that can be received by our Planet Convergence server and then sent to the Fax user, if the fax machine is down or busy then the user can receive fax to the specified email, usually as a PDF attachment.

If user don’t have Fax machine Planet Convergence server will receive your fax and your FAX will be forwarded to the specified email as a PDF attachment.

[/vc_column_text][vc_custom_heading text=”Add on Package’s and Prices:” font_container=”tag:h2|font_size:36px|text_align:left” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1548738824575{margin-top: -5px !important;margin-bottom: 15px 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font_container=”tag:h2|font_size:25px|text_align:left|color:%23ffffff|line_height:23px” use_theme_fonts=”yes” css=”.vc_custom_1546238720370{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”Please Feel Free To Contact Us.
We Will Get Back To You With 1-2 Business Days.” font_container=”tag:p|font_size:12px|text_align:left|color:%23ffffff|line_height:20px” use_theme_fonts=”yes” css=”.vc_custom_1546238750244{margin-top: 15px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”info.voip@planetconvergence.co.uk
442071011775″ font_container=”tag:p|font_size:12px|text_align:left|color:%23ffffff|line_height:20px” use_theme_fonts=”yes” css=”.vc_custom_1549019509821{padding-top: 0px !important;padding-bottom: 0px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1546238654573{margin-top: 30px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 28px !important;padding-right: 28px !important;padding-bottom: 8px !important;padding-left: 26px !important;background-color: #4a548b !important;border-left-color: #e6e6e6 !important;border-left-style: solid !important;border-right-color: #e6e6e6 !important;border-right-style: solid !important;border-top-color: #e6e6e6 !important;border-top-style: solid !important;border-bottom-color: #e6e6e6 !important;border-bottom-style: solid !important;}”][vc_column_inner css=”.vc_custom_1508407872713{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_custom_heading text=”Download” font_container=”tag:h2|font_size:25px|text_align:left|color:%23ffffff|line_height:23px” use_theme_fonts=”yes” css=”.vc_custom_1546238762483{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”Planet Convergence Brochure” font_container=”tag:p|font_size:13px|text_align:left|color:%23ffffff|line_height:18px” use_theme_fonts=”yes” css=”.vc_custom_1549969002826{margin-top: 21px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;padding-left: 40px !important;background-image: url(http://themes.radiantthemes.com/consultix/demo-two/wp-content/uploads/2018/02/pdf.jpg?id=6391) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}” el_class=”pdf-style” link=”url:http%3A%2F%2Fplanetconvergence.co.uk%2Fwp-content%2Fuploads%2F2019%2F01%2Fsparkle_bluebrochure.pdf||target:%20_blank|”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section][vc_row][vc_column][vc_custom_heading text=”DDI Numbers over VoIP”][vc_empty_space][rt_accordion_style radiant_extra_class=”accordion-style-three” accordion_content_css=”.vc_custom_1548658751340{margin-top: 50px !important;}”][rt_accordion_style_item radiant_accordiontitle=”Call Parking”]

Call parking allows users to put a conversation on hold and then resume it from a different handset/extension.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Music on Hold”]

If you put a caller on hold, the caller will hear the music. Planet Convergence will provide the Default and Custom Music on Hold.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Abbreviated Dialing”]

Instead of dialing a full phone number, we can cut and assign only 3 numbers, this way we can make calls easily.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Call Queue”]

Call queue is like a phone waiting room, allowing calls to wait for an available agent. Announcements can usually be set, to tell a caller their position or wait time.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Group Pickup”]

Group Call Pickup is a feature that allows a user to answer an incoming call that rings on a telephone, other than the user’s own phone.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Call Transfer”]

Enables a user to relocate an existing call to another phone or mobile, by using the transfer button and dialing the required location number.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Three way Calling”]

Enables a user to make a three-way call with two parties, in which all parties can communicate with each other.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Do not Disturb”]

If you enable Do Not Disturb, all incoming calls will be blocked, and the calls will go straight to voicemail. Enabling a Do not Disturb feature will turn off all audible and visual notifications of incoming calls, and disables your phone from ringing. Note: DND will not affect Intercom calls.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Multiparty Conference”]

Conference features allow users to join in on a conference call any time, without the hassle of having to make specific arrangements in advance. Whether you want 3, 4 or more, all callers can communicate together.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Auto Attendant”]

Auto Attendant allows callers to be transferred to an extension without the intervention of an operator (typically a receptionist). Auto Attendant will offer a menu system (“for sales, press 1, for service, press 2, etc.).

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Follow Me”]

The user is assigned a virtual number. When that number is dialed, the server routes the call through a defined list of numbers given by the subscriber from where he can be reached. The numbers may be called simultaneously or sequentially, until the called party responds from one of the numbers in the defined list.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Voice to Email notification”]

When a new voice message arrives in your IP phone, either a short notification or a complete voice message (a .WAV sound file in an email attachment) can be forwarded to the user’s external email (e.g. on your company’s email server). This feature allows you to be notified if anyone has called you while you were away.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Fax to Email”]

When the outside person send a FAX to the Fax DID that can be received by our Planet convergence media server and then sent to the Fax user, if the fax machine is down or busy then the user can receive fax to the specified email, usually as a PDF attachment.

[/rt_accordion_style_item][rt_accordion_style_item radiant_accordiontitle=”Voicemail”]

Our integrated UM (Unified Messaging) server allows the caller to leave a voice message, when our subscriber is not able to attend to the call, or during a Power or Network outage.

[/rt_accordion_style_item][/rt_accordion_style][vc_empty_space][vc_column_text]

* For a customer who maintains high volume of call every month can contact Planet Convergence sales team to get their free bonus minutes or discount in charges
* Customer opting for bundled feature package
* All charges are with Support
* All charges are without VAT

For all countries call rates please refer A to Z call rates toll free.

A to Z call rates local.

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How Can We Help?

[/vc_column_text][vc_empty_space][vc_row_inner][vc_column_inner width=”1/3″][rt_button_style title=”CONTACT US” align=”center” icon_fontawesome=”fa fa-user-o” button_hover_style=”three” add_icon=”true” link=”url:%23||target:%20_blank|” extra_class=”buttoncssmore”][/vc_column_inner][vc_column_inner width=”1/3″][rt_button_style title=”SUBMIT TICKET” align=”center” icon_fontawesome=”fa fa-ticket” button_hover_style=”three” add_icon=”true” link=”url:%23||target:%20_blank|” extra_class=”buttoncssmore”][/vc_column_inner][vc_column_inner width=”1/3″][rt_button_style title=”CHAT WITH US” align=”center” icon_fontawesome=”fa fa-comment” button_hover_style=”three” add_icon=”true” link=”url:%23||target:%20_blank|” extra_class=”buttoncssmore”][/vc_column_inner][/vc_row_inner][vc_empty_space][/vc_column][/vc_row]